How do I know when it’s time to add salt to my water softener and how much do I add?
Lift the lid off the brine tank to check the salt level. If you can see water at the bottom, it is time to add
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Common Water Problems
What is the noise I hear coming from the water softener?
In most cases, the sound is perfectly normal. It’s the regeneration process, when water flows through the softener to clean the resin and prepare it
How often will my water softener regenerate?
Unlike many electric water softeners that regenerate on a set schedule, Kinetico® systems are non-electric and meter your actual water use. They regenerate only when
What should I expect right after my new softener is installed?
You should start noticing soft water right away on the cold water supply. Hot water will feel soft once the existing hard water in your
How do I manually regenerate my Kinetico water softener?
Using a No. 2 Phillips screwdriver, push down firmly on the softener valve screw and slowly turn clockwise until the actuator has advanced the indicator
When do I change my whole house pre-filter?
Your Kinetico system may use an in-line pre-filter to catch solid material from your incoming water supply. Over time, the cartridge will need replacement —
