What type of salt should I use?
The best choice is pellet salt, designed for water softeners, that is 99.6% pure or more. Impure salts, such as solar or rock salt, may
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Troubleshooting
Why are my glasses spotting since I’ve had my water softener installed?
The spotting you see may actually be an etching of the glass. The cause for this etching is excess phosphate substances found in many dishwashing
Should I use the same amount of cleaning products as I used before my Kinetico water softener was installed?
When using soap or cleaners with soft water, start by cutting the amount of soap you normally use in half. You may even find you
Do I still need my refrigerator filter if I have a drinking water system?
If water is fed to the refrigerator from your drinking water system, you will need to refer to your refrigerator’s owner’s manual to determine if
Why am I not getting drinking water?
First, make sure the valves on the lines are turned on. The handles should be in line with the tubing. A reduced flow can also
What’s the noise I hear from my drinking water system?
A drinking water system can make noise when it’s producing water and refilling the storage tank. In some cases, the tubing under the sink may
