The Kinetico app lets you store and access your system information, track your warranty, and quickly contact us for service or support — all from your phone. It’s a convenient way to keep your water treatment details in one place and reach us whenever you need assistance.
The type of filters you require is dependent on your household’s water supply. This information is located on the inside of the panel of the drinking water system (K5 models only). Although you can change the filters yourself, we recommend that you contact your dealer for assistance. They will be able to determine the exact filters your system requires. They may even come out and change the filters for you, sanitize the system, and check your water to ensure your system is functioning properly. If you choose to install the new filters yourself, carefully follow the instructions found in your
When a filter change is required, you will notice a dramatic reduction in the flow of water. If the system has a Puremometer®, when the indicator drops low, it tells you it’s time for a filter change. The filters typically last for 500 gallons.
Yes, soft water is okay for drinking and cooking. Since your softener regenerates with sodium chloride (salt), keep in mind that there will be a small amount of sodium added to the softened water. People who are on a sodium-restricted diet should consider the added sodium as part of their overall intake. For the highest quality drinking water possible, a Kinetico Drinking Water System will reduce as much as 98 percent of total dissolved solids, including sodium, from your water.
You may have an air-gap faucet due to the specific plumbing codes in your area. This is a normal sound of an air-gap faucet. Other causes may if you have your Drinking Water System installed under your sink. If it is a gurgling sound, that is the sound of the rejected water discharging from your system down your drain as it is making more purified water. This sound should occur only after using your system, until it refills the storage tank
If water is fed to the refrigerator from your drinking water system, you will need to refer to your refrigerator’s owner’s manual to determine if your model needs a bypass filter or if the filter can simply be removed.
First, make sure the valves on the lines are turned on — the handles should be in line with the tubing. A reduced flow can also mean your filters need to be replaced. On K5 systems with a Puremometer®, a low indicator signals it’s time for a change. Kinetico filters typically last for about 500 gallons, which is around nine months to one year for a family of four with average use. Kinetico recommends annual cartridge replacements, even if your system hasn’t shut off, to help maintain water quality and avoid fouling of filters. If you’ve checked the valves and
A drinking water system can make noise when it’s producing water and refilling the storage tank. In some cases, the tubing under the sink may be long to allow for servicing the unit, and it can tap against a pipe or wall as water flows. Securing the line can often reduce or stop the noise. If the sound seems unusual or you’re concerned, contact our team to check the system and ensure everything is working as it should.
You have an air-gap faucet that was installed due to the specific plumbing codes in your area. When water starts seeping out of the hole, the drain line is plugged. Don’t worry, this isn’t a malfunction. It is a normal function of the faucet and the drain line must be cleared to stop the leak.
If you notice a difference in how your water tastes or if the water pressure from the drinking water faucet decreases, please contact us. It may be as simple as needing new filters
Haferman Water Conditioning is a full service water treatment company located in the south metro of the Twin Cities. We take great pride in providing members of our community with high quality water, and have done so for over 50 years.
Mon – Fri 8:00am – 4:30pm
Evenings and weekends by appointment only
