Solution categories: Drinking Water Systems

You have an air-gap faucet that was installed due to the specific plumbing codes in your area. When water starts seeping out of the hole, the drain line is plugged. Don’t worry, this isn’t a malfunction. The faucet is functioning normally, and the drain line must be cleared to stop the leak.

First, make sure the valves on the lines are turned on. The handles should be in line with the tubing. A reduced flow can also mean your filters need to be replaced. On K5® systems with a Puremometer®, a low indicator signals it’s time for a filter change. Kinetico® filters typically last for about 500 gallons, which is around nine months to one year for a family of four with average use. Kinetico® recommends annual cartridge replacements, even if your system hasn’t shut off, to help maintain water quality and avoid fouling of filters. If you’ve checked the valves and

A drinking water system can make noise when it’s producing water and refilling the storage tank. In some cases, the tubing under the sink may be long to allow for servicing the unit, and it can tap against a pipe or wall as water flows. Securing the line can often reduce or stop the noise. If the sound seems unusual or you’re concerned, contact our team to check the system and ensure everything is working as it should.

If your faucet has an air gap, the sound you hear is completely normal. Air-gap faucets are required by plumbing codes in many areas, and the noise is simply part of how they operate. Another common cause happens when your drinking water system is installed under the sink. If you hear a gurgling sound, it’s usually the system discharging rejected water down the drain while it’s producing purified water. This noise should only occur right after you use the system and will stop once the storage tank is refilled.